Channel 4 Dispatches - says it all (well nearly)
Last nights Dispatches programme on channel 4 outlined the problems with the national transport policy or complete lack of it. It also identified Gordon "marxist" Brown as the ultimate Fat Controller. But it really identified the main culprits US, the great british public for putting up with such a parlous state of affairs. Buses, Trains, Roads and the Tube all a complete mess. The message was road pricing (which I disagree with as ROAD TAX should cover the costs of improvement), integrated transport policy and regulation.
Come on wake up and start making a noise!!!!!!!!!!!!!!!!
Of course once all this happens then staff need to be trained to understand customer needs and act accordingly. I am sure this would make the whole experience more pleasant for the public and staff alike.