Response

Below is the response to my complaint about the air conditioning.



Thank you for your feedback about the District line trains. I do agree with
you that it would be very short sighted of us to introduce new trains
without installing air conditioning.

However, the trains to which you refer are not actually new, but are simply
the old ones that have been refurbished. Unfortunately, due to the design of
the train, it's not possible for us to fit them with air conditioning
systems.

Fortunately, though, these trains are just a stop gap, and over the next few
years as part of the major upgrade of the entire District line, we will be
introducing brand new trains. These, you will be glad to hear, will be fully
air conditioned.

Please contact me again if you should have any further questions.

Kind regards


Daniel Whitehead
Customer Service Advisor
Customer Service Centre