Complaint letter to LU
This is my latest complaint letter to London Underground. I will post their reply.
I have a few questions about regular occurences that I find increasingly annoying. You see although I regularly write to let you know of areas of service that are poor I have aggregated several concerns into one letter as these are now happening everyday on the same journey.
1. At Earls court the train waits on platform 2 for over 3 minutes and quite often 2 city trains enter and leave platform 1. Why is this? its only been a few stops since wimbeldon where the drivers can pass the time of day with their colleagues whilst the long suffering commuter sits and waits like a dummy.
2. The same as above happens at Aldgate (why are we waiting).
3. When I change from the district to circle line at cannon street or monument I am having to wait TEN minutes for a circle line train. And this during the RUSH hour. (not much rushing there then). Its a CIRCLE line for gods sake the trains go round in a circle how difficult can it be? Cant you get someone intertested in running a train set.
so with the 2 rest stops at earls court and the 8-10 minute wait at monument my journey is taking between 14-20 mins longer than it should.
Finally do the vast majority of drivers have to sound like disinterested charmless drones with fick (thick) accents. How difficult can it be to say Platform 3 instead of platfowm free.
I will continue to complain for my own satisfaction of fulfilling my duty to myself as a CUSTOMER and of course help in identifying areas of improvement.
I will from now on be reproducing my letters to you on my weblog at http://tubeactiongroup.blogspot.com/
posted by DT @ Wednesday, December 14, 2005
4 comments
4 Comments:
If you check your journey info before you travel, you would notice that Circle line trains operate every 8 1/2 minutes.However, it is not un-common to send them to Hammersmith to cover a gap in the H&C train service.
You would be waiting at Aldgate, either because the train is running earlier or waiting for a path to cross the busiest flat junction in the world.
Trains are held at places like Earl's Court or Edgware Road for crew reliefs to take place
Christ stop your moaning, try doing our job for a week then lets here what has to be said!
As well as crew reliefs at these stations, trains may be held to allow delayed trains to overtake and regain some lost time and their place in the timetable hopefully restoring a more even service. These decisions are made by line controllers and signalmen, if the drivers are chatting while they wait for a clear signal I dont see any problem in that. If it is a regular annoyance to you then maybe it would be worth preparing to switch trains if possible, but at the end of the day we'll get you there just a few minutes behind the ones that passed.
you wankers get paid a shitload for an easy job. fuck off. (not to dane, to TFL cunts)
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